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Welcome to BackYardKeeper, a division of Keeper Stores! Keeper Stores are a group of very successful online stores offering a wide selection of home furnishings and accessories first launched in 2001.
The BackyardKeeper mission is to provide the widest selection of outdoor and garden decor anywhere at fair prices!
CUSTOMER SERVICE
We ship anywhere in the 48 contiguous United States via UPS or FedEx ground and various other freight companies depending on the destination and the item purchased. Please note that most items cannot be delivered to PO boxes or APO's.
Most products are shipped within 5-7 business days after you place your order. Shipping time varies based on which product is ordered and where in the country it is being shipped. Your purchase should arrive within one to three weeks from the time you place your order. Special Orders do take longer and the shipping schedule for them is clearly noted on the website.
If you would like to know approximately how long it will take to receive your order, please e-mail us at service@BackYardKeeper.com.
SALES TAX:
No sales tax will be charged for shipments to any location.
RETURNS:
If for any reason you are not satisfied with the merchandise, you may return it at your expense in its original packaging within 30 days of receipt for a refund. The shipping charges will not be refunded and certain restocking fees may also be assessed depending on the item and the respective manufacturers policy. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
If you receive a damaged or defective item or are missing parts, contact service@BackYardKeeper.com within 5 business days of delivery for further instructions. Please keep all original packing materials and cartons available for repacking a return if that becomes necessary. We will make every effort to resolve the problem to your satisfaction.
Keeper Stores make every effort to provide high quality images to assist you in selecting your item. However, images may vary in color depending on your monitor color settings. Also images can vary on the web from how the actual item appears in your home depending on natural or artificial lighting. If precise colors are critical to your order we suggest contacting us by phone or e-mail so we can further assist you.
Our staff is fully trained to offer any assistance to help you. Our excellent packaging and shipping record are an indication of our committment to reduce damage incidents. Pictures are requested in the event of damage.
If a replacement is declined and you would prefer to cancel your order you may do so under the following condition. Once the return is checked in at our warehouse we will issue a refund. This refund will be less a restock fee and actual shipping charges. Keep in mind we are not responsible for any damages not reported within 5 days of arrival.
If you wish to return a product, you are required to e-mail service@BackYardKeeper.com for a RA # (return authorization number)and further instructions. Your refund will not be processed without a return authorization number.
Order Cancellation Policy:
If you wish to cancel an order please call or email BackYardKeeper as soon as possible. Orders cannot be cancelled after they have been shipped. If an order is cancelled after it has been shipped, you will be responsible for roundtrip shipping charges and possible restocking fees.
CUSTOMER SERVICE
We are here to assist you before you make your purchase and after your selection arrives. We will make every effort to respond to all messages within 24 hours. Keeper Stores intend to make each customer a satisfied customer.
Your questions and suggestions are always welcome at BackyardKeeper. Call us at 800-986-1610 or 845-351-4380
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Great Choices and Prices for your BackYard Decor!
Phone Order? Question? Multiple Quantity Discounts!Call Toll Free (800)-986-1610 |
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